Your privacy matters to us. This page explains exactly what personal information pinoy go collects from members in the Philippines, how we use it, and the rights you have over your own data.
Last updated: 2025. Applies to all members accessing pinoy go from the Philippines.
When you register and use pinoy go, we collect certain personal information that is necessary to operate your account and comply with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details associated with your account. We also collect technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve your experience. In some cases, we may request a government-issued identification document to verify your identity before processing withdrawals or investigating account concerns. All information you provide is stored securely and accessed only by authorised personnel with a legitimate operational need.
The personal data we collect is used primarily to create and manage your pinoy go account, process deposits and withdrawals in Philippine pesos, and deliver the sports betting, live casino, and slot game services you have signed up for. We also use your information to verify your identity, detect and prevent fraud, and comply with our obligations under Philippine law. From time to time, we may use your contact details to send you important account notifications, such as security alerts or updates to our platform policies. We do not use your personal data for unsolicited marketing without your consent, and we do not sell your information to third parties under any circumstances.
pinoy go does not sell, rent, or trade your personal information to outside parties. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technology infrastructure partners — but only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines when required to do so by law or in response to a valid legal request.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. Your account is protected by password authentication, and we encourage all members to use a strong, unique password and to keep their login credentials confidential. Sensitive data transmitted between your device and our platform is encrypted using industry-standard protocols. While we work hard to maintain robust security, no online platform can guarantee absolute protection against all threats, and we encourage you to report any suspicious activity onyour account to our support team immediately.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be kept for a longer period where required by applicable financial regulations. Once the retention period has elapsed and there is no longer a legal basis for holding your data, we will securely delete or anonymise it. If you close your account, you may request confirmation of what data we hold and ask for its deletion, subject to any overriding legal requirements that prevent us from doing so immediately.
As a member based in the Philippines, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to ask us to delete your data where there is no longer a lawful basis for retaining it. You may also object to certain types of processing or request that we restrict how we use your information while a concern is being investigated. To exercise any of these rights, please reach out to our support team, who will respond to your request within a reasonable timeframe. We are committed to handling all data-related enquiries with transparency and respect for your privacy.
pinoy go uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how members navigate the platform so we can continue improving it. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us identify which features are most useful to Filipino players, but these are only activated with your consent. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use tracking technologies to serve third-party advertising on the pinoy go platform.
If you have any questions about this Privacy Policy or wish to exercise your data rights, you are welcome to contact our support team, who are available around the clock to assist members across the Philippines. We may update this policy from time to time to reflect changes in our platform, applicable regulations, or industry best practices, and the "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of the platform after any update constitutes your acceptance of the revised policy. For additional information on how we handle responsible gaming and account conduct, please review our Terms and Conditions and Responsible Gaming pages.
Quick answers for Filipino members who want to understand how their data is managed.
Your data is in safe hands. Join thousands of Filipino players enjoying sports betting, live casino, and slots — all secured with the privacy practices outlined on this page.